CAMPINGKK is operated by SINOART AU PTY LTD (ABN 39 683 197 346). Your contract is with us in Australia. For shipping questions, email [email protected].
1. Who sends the order
We fulfil orders ourselves. Goods are typically dispatched from our Sydney warehouse. We may also dispatch from related fulfilment facilities that work with us. Your legal counterparty remains SINOART AU PTY LTD. Customer rights under the Australian Consumer Law are against us, not against a warehouse operator.
We do not offer international shipping at this time. This policy covers Australian addresses only.
2. GST
All prices on the site, including shipping shown at checkout, are in AUD and include GST where GST applies. We do not add a second GST line on top of the displayed total at checkout.
3. Quotes, carriers, and limits
Checkout calculates freight from weight, size, destination postcode, and service (for example parcel, bulky, or a manual quote). The checkout quote is the amount you pay, unless we email a correction before dispatch (for example an obvious rate error).
- Remote, island, or oversize destinations may cost more or take longer — that will show in the quote or in a follow-up if the item needs a manual quote
- Some products cannot go to a PO Box; we will ask for a physical address
- Combined carts can change the freight profile; add items before you pay if you want a combined quote
We do not promise a fixed “delivered by” calendar date unless we confirm it in writing for that order.
4. Dispatch times
Built-to-order, out-of-stock, or oversize items can take longer. We will contact you if dispatch will be materially delayed.
Business days follow our hours: Monday–Saturday, 9:00 am – 5:00 pm AEST (public holidays excluded).
5. Sydney pickup
If you choose pick up in Sydney at checkout, shipping is charged at the pickup rate shown there (including $0 when that option applies). Pickup is by arrangement. Bring your order number. Risk in the goods passes when you (or your nominated person) collect them.
6. Tracking, damage, and loss
We email tracking when the consignment is handed to the carrier. For heavy freight, the carrier may call to book a window.
If goods arrive damaged or short, photograph the packaging and product and email us within 7 days of delivery (or pickup). Late notice makes carrier claims harder; we will still consider ACL obligations.
Lost in transit: contact us with the order number. We will raise a carrier investigation and then repair, replace, or refund as appropriate.
7. Title and risk
Title passes when we have been paid in full and the goods are delivered to the address you nominated (or collected, for pickup). Risk in transit sits with the carrier’s process; we remain responsible for arranging a remedy when the ACL requires it.
8. Contact
SINOART AU PTY LTD trading as CAMPINGKK
Unit 205, 6 Galloway Street, MASCOT NSW 2020
Email: [email protected]
Phone: 0414 030 358
Hours: Monday–Saturday, 9:00 am – 5:00 pm AEST
