CAMPING KK

Refund Policy

This policy sits alongside your non-excludable rights under the Australian Consumer Law (ACL). It does not replace those rights.

CAMPINGKK is operated by SINOART AU PTY LTD (ABN 39 683 197 346). For returns, email [email protected] with your order number.

1. Your ACL rights (these cannot be signed away)

If you buy as a consumer, you have guarantees that cannot be excluded, including that goods are of acceptable quality and match their description.

  • Major failure: you may reject the goods and choose a refund or replacement, or keep them and get compensation for the drop in value.
  • Not a major failure: we may repair the goods within a reasonable time. If we cannot, you may choose a refund or replacement.

Change-of-mind rules below are extra. They are stricter than some retailers’ goodwill policies. They do not limit a claim when goods are faulty, not as described, or otherwise fail the ACL guarantees.

We will not use “no refunds” wording to avoid those guarantees.

2. Change of mind (voluntary)

If you simply change your mind, you may request a return when all of the following are true:

  • You tell us within 14 days of delivery (or of pickup, if you collected from our Sydney warehouse)
  • The item is unused, uninstalled, and not modified
  • It is in original packaging with all parts, fittings, and documentation
  • It is not a made-to-order, custom-cut, or clearance/final-sale item marked as non-returnable at checkout

You pay return freight for change-of-mind returns, including oversize or pallet freight. Outbound shipping is refundable only if we agree in writing (for example we sent the wrong item).

After installation or modification (including fitting to a vehicle, drilling, cutting, wiring, or road use), change-of-mind returns are not accepted. That does not affect ACL rights if the product is defective.

3. Faulty, damaged, or incorrect goods

If an item arrives damaged, is missing parts, or fails under normal use in a way that engages the ACL:

  1. Email photos, your order number, and a short description
  2. Do not install a damaged item
  3. We will assess repair, replacement, or refund as the ACL requires

Return freight for a valid ACL claim is our responsibility unless the item is not faulty.

4. How to start a return

  1. Email [email protected] before you ship anything back
  2. Wait for return approval and the address we nominate
  3. Pack the goods so they travel safely (oversize freight may need a pallet)

Refunds for approved returns go to the original payment method (Stripe or PayPal) within 5–10 business days after we inspect the goods. We do not refund into a different account.

5. Store credit

We do not offer store credit instead of a refund unless you ask for it and we agree in writing.

6. Contact

SINOART AU PTY LTD trading as CAMPINGKK
Unit 205, 6 Galloway Street, MASCOT NSW 2020
Email: [email protected]
Phone: 0414 030 358
Hours: Monday–Saturday, 9:00 am – 5:00 pm AEST